5. Your Health Card (Carte Vitale)

If you seek medical treatment you will need to pay at the end of each consultation and later receive reimbursement from the social security system (and your voluntary insurer if you have one).

Historically, in order to obtain reimbursement it was necessary to submit a receipt for the treatment, called a feuille de soins , to your local Caisse. (This is still the case with some medical professionals and chemists who have not moved on to the new system.)

In recent years the paper based process has been streamlined and automated with the issue to everyone of a plastic health insurance card. The card is embedded with a microchip and contains your social security insurance details. It does not include medical information.

The card is called Carte Vitale .

Everyone aged 16+ years of age is required to have one. Children under 16 years are included on the card of their parent or guardian.

The card is presented to the doctor/specialist or chemist who places it into a card reader enabling you to later obtain direct reimbursement from the insurance fund, rather than having to submit a feuille de soins.

If you have voluntary insurance, the system will also (normally) pay directly into your bank account that part of the charge that is not fully reimbursable from the social security system, subject to the conditions of cover.

So make sure you bring it with you when you seek medical treatment and it is always a good idea to carry it around with you.

You should normally expect to receive reimbursement, directly into your bank account within a week.

Where there are excess charges (called depassements) that are payable you may be able to get reimbursement from your voluntary insurer. If not, the costs fall to you.

There is widespread abuse of the use of these cards, with many more in circulation than there are people affiliated to the health system!

Accordingly, in order to reduce abuse, the government are introducing new cards, which will carry a photo identity.

The programme for introducing the new cards is scheduled to start in 2008, although the system is incurring repeated delays. The programme of change is planned to take several years.

If you already have one of the cards without a photo on it, in due course you will receive an application form from your Caisse for a new card. You will need to return the form duly signed, with a photo and a copy of your passport or identity card.