FAQ

Here are the answers to the most common questions that we are asked.

1. How do I obtain more information about a property?

Please make an enquiry to the advertiser of the property via the enquiry form at the bottom of the property details. Your enquiry will be emailed to the advertiser, who should reply to you directly in due course.


2. Is there a way to save the properties listed on the website?

Once you have logged in, you will be able to save properties by one of two ways:

  1. 1. Directly from the search results by clicking the Save button.
  2. 2. Within the property advert itself by clicking the Save button.

3. How do I find a particular property that is of interest?

If you cannot find a property in our property search you can try the following:

  1. If you know the advert reference, use the reference search in the advanced section of our property search or on the properties properties search page
  2. If you do not know the reference number please use our search to look for the other relevant search criteria (price & location).

If you encounter any problems, please Contact Us.


4. How do I find a property that is not longer listed on the website?

If you cannot find a property you can try the following:

  1. Check if the property is saved in your saved properties folder
  2. Alternatively please contact us and we should be able to locate the property based on the details you provide (advert refernece, price, location, etc.)


5. We are planning to visit France, can you arrange property viewings for us?

Unfortunately not. We only provide advertising services and do not get directly involved with the selling or buying of property. If you would like to request a viewing of a property please send a Request a Viewing enquiry to the advertiser via the red enquiry form at the bottom of the advert.


6. I haven't received a reply to my enquiry, what should I do?

Some advertisers do not check their email daily, so we suggest waiting up to five working days for a response to your enquiry. Details about what to do if you have not received a reply are given in the enquiry confirmation email that we sent to you following your enquiry.


7. I haven't received my Property Spy or Property Alert emails?

If you haven't received our emails, please check your junk folders. It is also worth add our Property Spy email address to your address book and safe senders list. If you have accidently marked our emails as spam and are no longer receiving them please contact us.


8. How do I advertise my property for sale privately?

To start advertising, firstly please Register, and also ensure to click the activation link in the email that we send to you following registration.

Once logged in, please visit the My Properties section to create your advert.

Please read further information and pricing for our Private Vendor advertising packages.

If you have any queries about advertising, please Contact Us.


9. I am an estate agent - how do I advertise my properties for sale?

Please read about our Estate Agency advertising packages.

If you have any queries about advertising, please contact us.


10. Are you an estate agency and can you help me find a property?

We are not an estate agency. We are solely an advertising portal and we do not get involved in the property sales transactions. If you are struggling to find suitable properties on our website please contact us and we will try to assist.


11. Do you publish a magazine?

No we do not, we are purely online.


12. Do you organise exhibitions?

Unfortunately, we have do not currently organise exhibitions.


13. How can I provide feedback about French-Property.com?

We appreciate all comments or suggestions, please contact us to let us know your thoughts.


14. How can I unsubscribe from your emails ?

Please visit your account settings page.


15. How can change my password?

Please visit your account settings page.


16. How can I change the email address registered on the website?

Please visit your account settings page.


17. How can I delete my account?

Please visit your account settings page.








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