French Post Office – La Poste

1. 1. Introduction to La Poste
2. 2. French Postal Tariffs and Services
3. 3. Parcel Delivery in France
4. 4. French Postcodes
5. 5. La Banque Postale
6. 6. How to Complain about La Poste
7. 7. Glossary of French Postal Terms

1. Introduction to La Poste

The French post office is one of the few public bodies in France that gets high praise from the public for the quality of its service.

It is not just the amiable postman that wins it for La Poste, but the widespread presence of post office counters in most villages of the country. France has one of the highest number of post-boxes of any country in the world.

The scale of it's presence across the country is also one reason why La Poste is one of the most subsidised postal services in the world!

Most criticism of the post office is about unsatisfactory opening times (particularly in rural areas), and the waiting time that is sometimes necessary (without a seat) on busy days. Nevertheless, the queues provide everyone with plenty of opportunity to gossip!

Whilst La Poste argues that 80% of the post is delivered the next day, independent surveys suggest this not the case.

There is also concern about parcels that never arrive, and postman who leave a notice of parcel delivery or recorded delivery letter for later collection from the post office, without making enough effort to find someone at home.

As well as having responsibility for postal delivery, La Poste is now a fully-fledged bank, offering a broad range of services, although still not able to offer unsecured loans.

Many French people hold their bank account with them because their services are generally cheaper.

Over the next few years La Poste is undertaking a huge programme of modernisation in sorting equipment and in the post offices themselves.

There is to be a far stronger commercial orientation in the new post offices, which are to be ‘bureaux-boutiques’, offering a broader range of products for sale as well as postal services.

Whilst La Poste is currently a state owned service, under EU regulations it is planned that postal services in France will be fully open to competition, at which time the French post office will become a plc, with the government remaining as the majority shareholder.

However, a planned date of 2011 for privatisation of La Poste was abandoned recently by the government due to the economic crisis.

There is concern that privatisation may lead to the closure of uneconomic post offices and, whilst this risk exists, a public service agreement will be in operation that should protect many smaller post offices.